Frequently asked questions

Because you are buying directly from Korvex and not through a dealer. There is no dealer margin, no national advertising budget and no premium-badge markup built into the price. We have also designed these machines around the highest quality important parts, the engine, the hydraulics and the components that make a machine great, and because we are a small company we do not need to charge big-name prices for them.

No. Every price on the site is shown ex VAT, which is how most of our customers buy. VAT at the current rate (20%) is added on your invoice. VAT-registered businesses can reclaim it as normal.

Nothing is paid on the website. Place your order or send an enquiry and one of the team will call you to confirm the machine, the delivery address and the price, and send you an invoice. Payment is taken up front, usually by bank transfer, and your order is confirmed once it has cleared. The machine is then booked for delivery or collection.

Yes, and we would rather you did. Every model we sell is at our showroom near Exeter. Climb in, start it up, check the welds. Call 01392 542040 and we will book you a time. Directions are on the contact page.

Every new Korvex machine comes with a 12 month parts warranty against manufacturing defects, running from the day the machine is delivered to you, with claims handled online and parts sent from our UK stock. The full terms, what is covered and what counts as a wear item are on the warranty page.

Talk to us. For a fault, raise a claim through the warranty claim form with the serial number, hours and a couple of photos and our team will come back to you. For anything else, call or email and the same people who sold you the machine will sort it.

Yes. Buckets, tracks, filters, pins, bushes and the usual wearing parts are held by our own parts team in the UK. Many are listed under accessories. If you cannot see what you need, call with your machine model and serial number. More on the spares and parts page.

Each machine page lists the attachments that fit it, with a running total if you add them to the order. Quick hitch, buckets and breakers are sized per model, so if you are unsure, ask and we will check the fitment before you order.

We do not run finance through the website. If you want to spread the cost, or have a machine to move on, tell us on the confirmation call and we will talk through what we can do.

Consumers buying at a distance have a 14-day right to cancel, provided the machine is unused and in the condition it was delivered. Business purchases are covered by the warranty rather than a return right. The detail is on the returns page.