Returns and cancellations

You can cancel an order at any point before we dispatch it, whoever you are. Call or email and we will refund what you have paid in full within 14 days. For a machine built to order, tell us before it ships from the factory; after that it is treated as dispatched.

If you are a private individual buying at a distance (online or by phone) you have the right to cancel within 14 days of the day you receive the goods, under the Consumer Contracts Regulations 2013.

• Tell us in writing (email is fine) within the 14 days that you want to cancel.
• The machine or attachment must be unused and in the condition it was delivered, with the keys, manuals and any parts supplied.
• You are responsible for returning it to our depot near Exeter and for the cost of doing so. We do not cover return transport. If you would rather we collect, we can arrange it and deduct the actual cost of transport from the refund.
• We refund within 14 days of receiving the goods back, to the account you paid from. We may reduce the refund if the goods have been used or damaged beyond what is needed to inspect them.

This does not affect your statutory rights if goods are faulty, which are set out in the Consumer Rights Act 2015.

Business purchases do not carry a cooling-off period. Once a machine has been delivered or collected it is covered by our warranty rather than a return right. If a machine arrives damaged or not as described, tell us within 48 hours with photos and we will put it right, repair it or replace it.

We do not cover the cost of returning a machine or attachment to us, whether you are a consumer or a business. You arrange and pay for the return transport, or we arrange collection and deduct the actual cost from your refund. The one exception is a fault or damage that is our responsibility, where we will agree the arrangements with you before anything moves.

Check the machine with the driver before signing. Note any damage on the delivery paperwork and send us photos within 48 hours. We will arrange a repair, replacement parts or a replacement machine depending on what has happened.

Faults that appear in use are handled under the warranty. Raise a claim using the warranty claim form with your serial number, hours and photos, and our team will come back to you.