Warranty

Make a claim

Every machine is logged by serial number, so your claim lands with our support team already attached to your machine and order. You'll get a reference by email and a reply within two working days.

Have these ready

Machine serial number (on the dataplate)
Current hour meter reading
Date you noticed the fault
Photos or a short video of the problem
Your order number or invoice

If the fault could cause more damage, stop using the machine. This is a parts warranty, and most faults are fixed by sending a part for you or your fitter to install. Read the policy.

Rather talk it through? Call 01392 542040.

The machine

Serial number *

On the dataplate, usually on the frame beside the cab or under the boom.

Hour meter reading *Date you noticed the fault *

Bought as

A business / hire operatorA private individual

The fault

What's affected? *Describe what's happening *When it started, what you were doing, any noises, leaks, warning lights or error codes.Is the machine still usable? *

Yes, with careNo, it's down

How would you like it resolved?

Send me the partI'd need a fitterNot sure yet

Photos, video or your invoiceTap to add filesPhotos of the dataplate and the fault, a video, your invoiceUp to 8 files, 25 MB each. A short clip of the fault helps enormously.

Your details

Name *CompanyEmail *Your reference number and updates go here.Phone *

Order number or invoice referenceKX-… from your order confirmation, or attach the invoice above.

By submitting you confirm the details are accurate. Claims are assessed under our warranty policy. Proof of purchase is required.

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